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How do I find what I'm looking for on this website??
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Well, if you know the name (like Quixo) or the manufacturer (say, Gigamic), then simply type it in the search bar at the top left hand corner of our website, and click the "search" button. Then it will list all the games matching that search. Just click on any one of those game titles to see more details about it, including pictures, descriptions, ages and players, awards it has won, etc.
If you need further assistance, please feel free to email us at customersupport@gameplan.com.hk or call us at (852) 2528-1898.
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How can I contact a game expert or customer service representative at Gameplan?
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We're here for you. We want to hear from you. We want to help you. Most of all, we want to serve you well. You might want a game recommendation for your 8-year old son's birthday party. You might have a question about the difference between Pylos Classic and Pylos Deluxe. Maybe you want to talk to someone about volume discounts, ask which game will make you the hit of the party. If you ever want to talk to us, please don't hesitate to contact us by:
GamePlan
M & S International (HK) Ltd.
Room 1806, 18/F, Hing Wai Centre
7 Tin Wan Praya Road,
Aberdeen, Hong Kong
Telephone: (852) 2528-1898
Fax: (852) 2527-9808
Email: info@gameplan.com.hk
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| Q3 |
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How can you ensure that my personal information stays private?
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Any information you provide is completely private between you and us. Unlike a lot of other web stores, we will NEVER give your name or personal information to anyone, ever!! Your name will NOT show up on 100 different mailing lists. No other company will ever bother you based on your interests. You will not receive junk emails from other companies because you shopped with us. Gameplan will never participate in supplying mailing lists, email target groups, or any other form of distributed customer information. We guarantee it!!
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How can you ensure total credit card security?
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At Gameplan, we only use the most secure, protected means to transfer data to and from our servers. All your information is encrypted using 128-bit SSL technology provided by Asiapay, one of the world's most trusted names in digital security. There is no more secure way to do business today, and we fully guarantee that your credit card information is completely safe and protected with us.
In fact, using your credit card at gameplan.com.hk is even safer than using it at your local clothing store! Here are some security issues when you shop at your clothing store:
1. Someone could physically steal your wallet or purse.
2. The cashier scans your card, and the card reader transfers your credit card data over unprotected, non-secure phone lines, an incredibly easy target for any hacker.
3. The person next to you in line can see your credit card number while you sign the receipt.
4. All the sales clerks working behind the counter, and several people in the accounting department of the store all have access to your credit card information if they want it. Unfortunately, there are some dishonest people out there.
5. The store usually throws out the receipts at the end of the week. Anybody can go into their dumpster behind the store, and find a gold mine of credit card numbers and signatures.
But, when you order from the privacy of your own home, using 128-bit SSL encryption over the internet, you virtually eliminate all of these risks.
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How can you ensure my complete happiness as a customer?
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It would be impossible to ensure your complete happiness, but that sure doesn't stop us from trying! Your complete satisfaction is 100% Guaranteed at gameplan.com.hk!! If for any reason, at any time, you are the slightest bit unsatisfied with your purchase, you can send a game (unopened and in salable condition) back to us, and we will offer one-time credit for another game. Total customer satisfaction is our top priority. We want to earn your business time and time again.
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How much will it cost to deliver a game to?
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Our website is setup for delivery to anywhere in Hong Kong. For standard delivery, we charge a fix delivery and handling fee of HK$45 per game. For each additional game purchased in the same order, there will be an additional charge of HK$20 per game.
Next day delivery and handling charge is HK$65 per game. For each additional game purchased in the same order, there will be an additional charge of HK$30 per game for next day delivery.
| | First Game | Each Extra Game | | Standard | $45 | $20 | | Next Day | $65 | $30 |
If you want to see exactly how much shipping will be, add the items to your shopping cart, and proceed through the checkout process. After you enter the shipping information, it will present you with your shipping options and prices. If you wish to place the order, just continue through the checkout. If you don't with to order, then don't continue through the checkout process. Until you enter your payment information and click the final submit button, no orders are sent to us. So don't worry about changing your mind. It's no problem!
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How soon can I receive my order?
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Delivery usually arrives within 7 business days. We also provide next day delivery which will cost more but guaranteed to receive within 24 hours of your successful order.
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I'm looking for a specific game that's not listed on your website. Can you get it for me?
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Although Gameplan has the largest selection of family educational strategy games in Hong Kong on the net, we certainly can't have every game ever made. One limitation is that we only carry games that are currently available from the manufacturers.
Please don't hesitate to email us at customersupport@gameplan.com.hk if you need assistance.
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I'm not familiar with your company?
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Gameplan is a subsidiary of M&S International (HK) Ltd., a diversified trading, property and educational games company with offices in Hong Kong and Shanghai. Gameplan was founded by Lancy Kung whose passion for games and education is contagious. Gameplan was created for spreading joy rather than solely for making a profit. And because of this passion for entertainment, Gameplan has emerged as the premiere family educational game company in Hong Kong. To ensure that you can find the games you will enjoy the most, we currently have over 20 different family educational board games in stock, and we're adding more every day. We have gaming experts on staff who have actually played all of our games. We have more information about our games that any other website in Hong Kong. We have many happy customers, ranging from grandmothers to schools. Gameplan is growing beyond all our expectations, and we look forward to exceeding all of your expectations as well.
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| Q10 |
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I've invented a board game. Can you help me market or produce it?
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Yes we can help! For more information about producing or designing your own games, please go to our Inventor's Corner link for more information. We hope to be selling your game someday!
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| Q11 |
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How safe is it to order online?
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Gameplan.com.hk wants you to have the same confidence shopping online as you do when you shop or order by phone. That's why we use Secure Sockets Layer (SSL) technology to encrypt the data that you provide. This allows sensitive information such as your credit card number to be almost unreadable to anyone who wrongly intercepts the information. SSL is supported by all major browsers including Microsoft Internet Explorer (v2.1 or higher) and Netscape Navigator (v2.0 or higher). If you still aren't satisfied with ordering online, please feel free to place an order using one of our alternative methods listed under Ordering. If you have any questions regarding our security policies, please email us at customersupport@gameplan.com.hk.
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| Q12 |
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How do I track an order I already placed?
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The day following the shipment of your order, we will e-mail you a shipping confirmation notice with tracking number and website link to track the progress of your package. As a registered customer, you can also view the status of your order directly on our website. If you haven't received a shipping confirmation within three business days of placing your order, or if you notice a problem while tracking your order with the link we emailed you. Please contact us immediately at orders@gameplan.com.hk or at our number (852) 2528-1898.
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| Q13 |
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How do I find a gift for a friend or relative?
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Visit our Gift Ideas section to help you find the right gift for any occasion.
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Will you be offering more products?
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We will continue to offer more products on a regular basis. We'll also occasionally throw in a gift item that you can only get from our catalog. Check out our main page for promotions with new games that we are offering. If you're looking for something that you can't find, send an email to us at: sourcing@gameplan.com.hk and let us know.
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| Q15 |
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How do I find a specific game I want to order?
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We offer a variety of ways to find the perfect item
Games Catalogues
If you want to see our entire catalogue, click on the Product Catalog. From there, you can find board games, that are currently available in the SHOPPING on the left hand column of the Home Page.
Promotions
Check out the promotions we're offering today. We change these promotions frequently, so remember to check out what's new each time you visit our site.
Key Word Search
If you still can't find what you want, enter what you're looking for in the Key Word Search and we'll show you what we've got.
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Do you deliver to international locations?
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We do not currently ship to international addresses. However, you can visit our manufacturers' website (www.gigamic.com and www.abalonegames.com) for authorized distributors in your country. If you have problems, we'll be glad to help, just email us at info@gameplan.com.hk.
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What forms of payment do you accept?
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We accept Visa and MasterCard for credit card payment. If you want to order by mail, you can also pay by cheque in Hong Kong dollars.
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How do I report a problem with an order?
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If you received wrong, incomplete, or damaged goods, please let us know immediately. We want to make sure that you get exactly what you ordered and that it is delivered properly. You can call us at (852) 2528-1898 or email us at orders@gameplan.com.hk, and we'll correct the mistake immediately.
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| Q19 |
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How do I ship a product to more that one location?
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If you are sending products to more than one location, simply press the "Add an Address" button on the CheckOut Page to list all your desired shipping addresses. You will then be able to designate individual shipping addresses for each product. You can even split quantities of a single product to different locations. These addresses will also be stored for registered customers you may reference them for subsequent purchases. Shipping and handling as well as associated sales tax will be applied to each location accordingly, you can even designate the delivery service and special messages for each location.
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Can I provide a gift note on my gift order?
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Yes, you can! If you want to provide a note with your gift, just type it in the "Special Messages" box on your checkout form and we'll make sure it is included. Be sure to click on the "Don't Show Prices" box if you don't want the prices to appear on the packing slip.
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| Q21 |
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Can I provide special shipping instructions on my order?
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If you wish to have your package delivered without a delivery signature or want your package to be left at a specific place at your delivery destination, please include this information in the "Special Shipping Instructions" box on your checkout form. Space is limited to 35 characters including spaces.
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| Q22 |
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How can I contact you?
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We'd love to hear about what you like and ways we can do a better job in bringing our games and services to you. We have a variety of ways for you to get in touch with us.
By Phone:
You can call us at (852) 2528-1898 and ask to speak with the Online Ordering Department.
By email:
You can also send us general inquiries via email to info@gameplan.com.hk. For questions about your order, please send an email to orders@gameplan.com.hk.
By Fax:
Fax to (852) 2527-9808.
By Mail:
GamePlan
M & S International (HK) Ltd.
Room 1806, 18/F, Hing Wai Centre
7 Tin Wan Praya Road,
Aberdeen, Hong Kong
Telephone: (852) 2528-1898
Fax: (852) 2527-9808
Email: info@gameplan.com.hk
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| Q23 |
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Are there any special services or discounts on Corporate orders?
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Gameplan specializes in providing the perfect item for that special individual or corporate event, at a great value. Please contact us to discuss volume discounts as well as special pricing for schools and non-profit organizations.
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Who do I contact for more information or suggestions?
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Our Corporate Sales Team is dedicated to assisting corporate and business customers with product suggestions and pricing. Please call us at (852) 2528-1898.
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How do I place an order?
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Browse our store and as you decide which items you'd like to order, add them to your shopping bag. When you're finished shopping, just click the Proceed to Checkout button, provide the information requested (shipping, credit card, etc.), and submit your order, if you have questions, you may speak with one of our customer service representatives at (852) 2528-1898 during office hours.
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How do I ship items to multiple addresses?
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Our store is designed to handle multiple shipping addresses and other gift requests. As you check out, just provide the address/ship-to information you prefer for each item. A separate shipping charge applies to each address.
If you have any questions or problems, you may call a customer service representative at (852) 2528-1898.
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How do I place a corporate or school order?
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Gameplan.com.hk offers an exclusive line of unique family educational games to fill your corporate gift-giving, decorating, school and non-profit organizations fund raising and event-planning needs. See our Partnership Program information page for more details, or contact us at (852) 2528-1898 or by email at sales@gameplan.com.hk.
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How do I place an international order (other than Hong Kong)?
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As this time, we can not process or ship orders to locations outside Hong Kong. We apologize for any inconvenience this may cause.
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| Q29 |
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How do I contact a customer service representative at Gameplan.com.hk?
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Our customer service representatives are always available to answer your questions. You can reach customer service via e-mail at customersupport@gameplan.com.hk. We will respond to your message as promptly as possible. You may also call our customer service representatives during office hours from 9:00a.m. to 5:30p.m. Monday through Friday at (852) 2528-1898.
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| Q30 |
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How do I contact Gameplan.com.hk about my business' products and services?
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Gameplan.com.hk is always interested in expanding our products and services so we may provide our customers with the best selection of family educational strategy games. We will review your merchandise or marketing information, forward it to the appropriate individuals within our company, and contact you directly if we are interested. Please send your company's product, marketing, or service profile to partners@gameplan.com.hk or by fax at (852) 2527-9808.
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| Q31 |
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How do I contact the Gameplan retail locations?
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Please see the section on "Where to Buy" on our website. It contains information on our retail store locations and contact numbers.
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