|
_________________________________________________________________
Availability, Pricing and Condition
The products we sell are subject
to availability. While we try to stock the greatest variety
possible at all times, there are many factors that may cause
an item to go out of stock. We are constantly updating our
web site to reflect the current availability of our products,
but since the stock of these items is constantly changing,
this time frame displayed is listed as a guide only. Because
we deal with many rare unusual, collectible and out-of-print
games from all over the world, and because even new or otherwise
generally available items are subject to production constraints
and fluctuating levels of demand, we can make no guarantees
of price or availability.
Condition
New or Used, all games purchased
from Gameplan come with our All Parts Included Guarantee:
if you should find that any part is missing from your game,
just let us know and we'll gladly supply that part immediately
at our expense.
Preorders
Many items which are in production,
but which have not yet been shipped by the manufacturer may
be Preordered.
- Availability
Date
Manufacturers usually announce the date-or the approximate
date-which they expect a new game to be completed and shipped.
Sometimes this date may change for reasons beyond our control,
such as a change in the manufacturer's print schedule. We'll
do our best to get new games just as soon as they are available.
- Pricing
Pricing of items on Preorder status is subject to change.
The Preorder prices quoted on our web site are based on
initial information provided by the manufacturer; but sometimes
during production of an item, the manufacturer alters their
pricing for the item, which affects the price at which we
are able to sell the item. For this reason, the prices quoted
on our web site for Preorder items are estimated prices.
As with any such item, we will confirm your order and the
price of the item before shipping.
Backorders
While we attempt to stock as
many different items as possible in sufficient quantities
to anticipate the demand of all our customers, we occasionally
run out of stock of an item. This may be due to demand which
temporarily exceeds our expectations, or it may be that the
manufacturer has run out of stock of an item in between print
runs. If we expect the item to be available for us to reorder,
we will place the item on Backorder
status.
- Availability
Date
We usually have an expected date of restock for Backorder
items. If the item is readily available from the manufacturer
or from our distributors. We can generally predict the arrival
date of a new shipment and will post that date to our web
site. If the item is in between print runs, we are informed
by the manufacturer of the expected availability date-but
this date is subject to change, as sometimes manufacturers'
printing schedules change without notice, an event which
is beyond our control.
- Pricing
Pricing of items on Backorder status is subject to change.
Sometimes the manufacturer of an item has changed the price
of an item since our last order of that item, which affects
the price at which we are able to sell the item. Items which
we import are also subject to changing overseas shipping
expenses and the constantly fluctuating currency exchange
rate. For these reasons, the prices quoted on our web site
for Backorder items are estimated item before shipping.
Special Orders
Many items in our catalog are
listed as "Special Order" items are times which
we don't normally stock, and which may or may not be available;
pricing and availability of these items is not guaranteed.
We won't be you for any such items until we have the item
in stock and ready to ship, at which time we will contact
you via the email address you provide to confirm your order
and the price of the item.
- Pricing
and Availability
Pricing and Availability of special-order items can be very
unpredictable for many reasons: Sometimes we are able to
get an uncommon item with little or no difficulty when a
customer requests it; we can then quote on our web site
with what delay and at what price this item is likely to
be available to future customers. However, our suppliers'
stock of many such items often changes without notice, and
we therefore have no way to know in advance when the availability
or price of these items changes. The complexities and transit
times involved with acquiring items from overseas increases
the unpredictability of imported items. For these reasons,
we provide the estimated price and lead time required for
acquiring special-order items only as a rough guide.
- Condition
Sometimes a special-order item which we were at one time
able to get in new condition becomes unavailable without
notice from our suppliers. In many cases, we may still be
able to get the item in used condition. Of course, any such
items must still meet our standards of quality and are guaranteed
for completeness. As with any special order item, we will
confirm your order and the price of the item before shipping.
Customer Review Guidelines
Gameplan is pleased to offer
this mechanism for sharing your comments with other gamers,
and we thank you for your participation!
We'd
like to ask reviewers to follow these guidelines when writing
reviews:
- Please focus your review
on the game itself, and avoid writing reviews which focus
solely on the designer or manufacturer. Also, please do
not submit one-word reviews-we'd like to know whether you
like or dislike the game, and why. Do feel free to mention
other games that share similarities to this one, and to
draw comparisons to them.
- Since the content of the page
and positions of reviews on the page are subject to change,
please avoid including commentary about other reviews or
game descriptions seen on the page.
Please
also respect these important restrictions:
- We ask that you not submit
reviews from other sources or include passages from other
sources which would violate the copyrights of others.
- We also ask that you not
include the following in your review, or we will be unable
to post your comments:
- Foul or otherwise offensive language.
- Spiteful remarks.
- Email addresses, URLs, and phone numbers.
- Prices, availability, or alternate sources.
- Designers, publishers, and
distributors are not eligible to submit reviews of their
own games. We do encourage game designers to submit commentaries
about their games to reviews@gameplan.com.hk. These submissions
will be posted in a special section titled Designer Commentary.
- Please do not submit multiple
reviews of the same game.
- If you would like to make a revision to a review you've
already submitted, please write to reviews@gameplan.com.hk
and we will be happy to append or adjust your original review.
- We are happy to post negative reviews for a game, as we
feel that customers should know everything they can about
a game before purchase. However, reviewers attempting to
falsely skew the average review score for a game by submitting
multiple reviews will not be tolerated. Any abuse of the
review system is unfair to everyone-all submissions from
any such individuals will be removed.
- At this time, we can only
print reviews submitted in English.
A few
words about your name and email address:
- When submitting your review,
please include a valid email address. We will only use this
address if we need to contact you about your review-it will
never be made available to any other company or individual
for any purpose, but if you check the Display with review?
box, it will be visible to other site visitors.
- Submitting your name with
your review is optional. If you do choose to include your
name, this will enable other visitors to the site to search
for other reviews you have submitted-but be aware that using
your first name only (especially a very common first name)
will make it more likely that others' reviews will be confused
with your own if someone else also uses that name. If you
do not wish your name to be listed, you may leave this box
blank or uncheck the Display with review? box and A gamer
will be displayed in place of your name. If you would like
for your reviews to be searchable but don't want to list
your real name, we prefer that you use a pen name instead
of a handle.
- We reserve the right to limit
display of handles, and of reviews submitted without valid
email addresses.
All submitted reviews become
the sole property of Gameplan.
Newsletter Mailing List Policies
Our policy is to run a friendly
list. This means:
- You may subscribe or unsubscribe
any time you like, but may not subscribe or unsubscribe
others.
- By subscribing, only the Gameplan
newsletter, published about 12 times per year, will be mailed
to you. No other mailings will be sent via this mailing
list.
- The only way to be added to
the list is to add yourself or to ask Gameplan to add you-placing
an order with Gameplan will not automatically add you to
the list.
- Neither your name nor email
address will ever be given or sold to any other party for
any reason.
Payment Information
We accept Visa, MasterCard and cheques denominated in Hong Kong dollars as payment for product orders.
Online Credit Card Payment
Shop online with the ease of
your credit card-every online credit card purchase you make
at Gameplan is backed by our Safe Shopping Guarantee, assuring
you that your personal information cannot be read while it
is transmitted to us and that it will remain secure and private.
Gameplan accepts Visa and MasterCards.
Other
Payment Methods
There are two ways you can order
from us without having to enter your complete credit card
number on the Web:
- Paying by cheque
You may send us a personal cheque in Hong Kong dollars for
the amount of your order. Paying by cheque does slow down
your order somewhat, as we don't ship the games to you until
your funds clear. Please write the name of the game(s) you
are purchasing on the back of your cheque.
Send your cheque to:
GamePlan
M & S International (HK) Ltd.
Room 1806, 18/F, Hing Wai Centre
7 Tin Wan Praya Road,
Aberdeen, Hong Kong
- Calling in or faxing your
card number
If you would like to use your credit card without ever having
to enter the complete number on the Internet, you can simply
call or fax us your complete credit card number and expiration
date. Or, you can email or phone/fax the email or phone/fax
us subsequently to give us the rest of your credit card
number. You can do this even if you can't use our secure
server, and your credit card number will be totally protected.
Phone: (852) 2528-1898
Fax: (852) 2527-9808
Returns Policy
We will accept a return for any
item in its original condition within 15 days of your receipt
of the order. We can refund shipping costs only if the return
is a result of our error.
Credit card refunds are given
only to original purchasers; gift recipients returning an
item will receive a refund of the purchase price in the form
of Gameplan credit, which may be applied toward an exchange
or a future purchase.
To request authorization for
a return, please contact our Returns Department:
Phone: (852) 2528-1898
Email: returns@gameplan.com.hk
When sending an item back, please indicate the reason for
your return, include the packing slip with your return, and
wrap the package securely in a padded carton so that the contents
will be well protected.
Send it to:
GamePlan
M & S International (HK) Ltd.
Room 1806, 18/F, Hing Wai Centre
7 Tin Wan Praya Road,
Aberdeen, Hong Kong
Attentions: Returns Department
We will notify you via email
of your refund once we have received and processed the returned
item.
Security and Privacy
Safe
Shopping Guarantee
Your security
and privacy are of utmost importance to us. When you place
an online order with Gameplan, our secure server software
encrypts the information you submit, ensuring that Internet
transactions stay private and protected. Your personal information
cannot be read as it travels to our ordering system.
Privacy
Pledge
We keep your
personal information private and secure. When you make a purchase
from our web site, you provide your name, email address, credit
card information, address and phone number. We use this information
only to process your order and to keep you updated on your
order. We will never sell, trade or give away your information.
Everything you submit remains private and confidential. We
will not send you unsolicited email or direct mail.
Delivery and Shipping Information
Standard Shipping
We currently deliver in Hong
Kong only. Regardless of the version of the game purchased,
we charge a fix delivery and handling fee of HK$45 per game.
For each additional game purchased in the same order, there
will be an additional charge of HK$20 per game. Delivery usually
arrives within 7 business days.
Trademark and Copyright Disclaimer
Trademarked company and game
names appear throughout this web site. Rather than list the
company names and entities that own the marks and/or insert
a trademark symbol with each mention of each name, Gameplan
states that the use of these names is for editorial purposes
only and to the benefit of the trademark owner with no intention
of infringing upon their mark. In addition, Gameplan states
that it has no copyright claim over the companies' materials
and such materials are used for marketing purposes only. Users
of this web site should contact the trademark or copyright
issues.
|
